At ZENVIO, we want you to receive exactly what you ordered and enjoy a smooth shopping experience.
If there is a problem with your order — such as a damaged, defective, incorrect, or mistaken product — we’re here to help.
When Can I Request a Refund or Exchange?
You may contact us if:
Your product arrived damaged or defective.
You received a different product from the one you ordered.
Your order contains an incorrect item, size, color, or variant.
The product has a problem that was present when you received it.
How to Request a Refund or Exchange
Please contact our customer support as soon as possible after receiving your order.
To help us resolve the issue quickly, please provide:
Your order number
A short description of the problem
Clear photos or videos showing the issue, when applicable
Our team will review your request and let you know the next steps.
Refunds
If your request is approved and a refund is appropriate, we will arrange the refund according to the agreed resolution.
For Cash on Delivery orders, our customer support team will explain the available refund process.
Exchanges
If you receive an incorrect, damaged, or defective product, we may offer an exchange for the correct or replacement product, depending on availability.
Important Notes
Products must be returned in an appropriate condition when a return is requested.
We may ask for photos or videos to verify the issue.
Refunds or exchanges are intended for genuine product or order issues.
Products that are simply no longer wanted or changed in preference may not qualify unless otherwise agreed by ZENVIO.
Need Help?
If something isn't right with your order, please contact us.
We're here to make it right.
ZENVIO — Everyday self-care, elevated.
